BEST Inc. Partners with Cainiao to Launch Cross-border Logistics Services from China to Thailand, Vietnam and Cambodia

Today, BEST Inc., an integrated smart supply chain solutions and logistics services provider in China, launched its full-chain, direct logistics service to ship parcels from China to Thailand, Vietnam and Cambodia. The services will be operated in partnership with Cainiao Smart Logistics Network, the logistics arm of Alibaba Group.

This news comes after last year’s partnership between the two companies to launch a cross-border logistics service linking China to Malaysia and Singapore. The comprehensive logistics networks in these five countries comprise 24 sorting centers and over 1,000 service stations, enabling BEST’s provision of its full-suite logistics services to customers.

For e-commerce consumers in Thailand, Vietnam and Cambodia who select this logistics service, their parcels will be shipped in about a week. Consumers can track the parcels in real-time throughout the entire delivery process while also being able to inquire about their parcel’s location at any time.

“Compared with purchasing agents, direct China-Southeast Asia e-commerce logistics service ensures timeliness and service quality,” said Au Yeong Shong Kwong, Head of Cross-Border, Singapore and Malaysia, Cainiao Network. Unified system management ensures the transparency of logistics information, reduces the risk of loss and wrong delivery, and saves overall shipment time.

Parcels can be shipped via land, sea, or air, depending on customers’ needs. Certain exclusions such as powder or liquid-based products are shipped by land, while time-sensitive products are delivered by air.

SEE ALSO: Alibaba’s Cainiao Aims to Launch Over 800 Cargo Flights between Hainan and Rest of World

Southeast Asia has become a hot spot for emerging e-commerce. Thailand’s Internet economy will grow to $53 billion in 2025, while Vietnam will grow to $52 billion, according to a report released by Google, Temasek and Bain.

“We have developed express delivery networks into five markets in the region, providing customers with speedy, reliable, and cost-efficient services, while facilitating the growth of cross-border e-commerce,” said Johnny Chou, Chairman and CEO, BEST Inc.